top of page

FAQ

  • How long till my order arrives?
    Self-Defense Keychains, Phone Rings, and Jewelry items are all shipped from M.O.B Club and are generally processed within 5 to 7 business days. You will receive another notification when your order has shipped. ​ USPS First Class Mail Estimated Shipping time is 2-5 Business days ​ USPS Priority Mail Estimated Shipping time is 1-3 Business days ​ *M.O.B. Club is not responsible for any shipping delays* Phone Cases & Clothing items are shipped from Printful.com. The graphic below is taken from printful and gives an estimated shipping time.
  • Where is the rest of my order?
    Phone Cases and Clothing items are shipped and fufilled by Printful.com. They will be shipped seperately from M.O.B. Club's other items.
  • What is your return policy?
    All SALES ARE FINAL​ as M.O.B. Club does not offer refunds or exchanges. Once an order is placed, it can't be cancelled due to demand.
  • Is pepper spray legal where I'm located?
    Pepper spray is legal in all 50 states but cannot be shipped to these locations: Alaska, Hawaii, Massachusetts, New York, Washington D.C, and internationally.
  • What if my order arrived damaged or missing an item?
    Phone Cases and Clothing items are shipped and fufilled by Printful.com. They will be shipped seperately from M.O.B. Club's other items. If you are missing a different item, please contact us at M.O.B.Club.shop@gmail.com, if there are any issues with your order. We must be notified within 5 days of delivery via tracking number for any missing or damaged products.
  • What if my package was stolen?
    A signature is required upon delivery to avoid lost or stolen packages for your benefit. M.O.B. Club will not be responsible for any lost packages once it has been shipped.
  • Why is my signature required for delivery?
    A signature is required upon delivery to avoid lost or stolen packages for your benefit.
  • What if I accidentally shipped my order to the wrong address?
    Due to demand, once an order is placed, this cannot be changed. For Non-US customers, any packages sent back due to an insufficient address, you will be charged a $5 re-shipment fee.
  • Do I pay customs?
    Non-US customers are responsible for custom fees.
bottom of page